Don't jump straight to conclusions, judgment.. everyone is trying to fulfill their underlying needs / feelings.
The takeaway is to look at the conflicts during communications in different ways and try to handle them in proper way. win win.
Never ever try to resolve conflicts in email. 9 out of 10 times it will fail.
instead
offer empathy back. Try personal communication, phone, video, face to face meeting.
For more photos see trello board.